Quality is doing the right thing for the right client, at the right time, and doing it well. It is the degree to which service is safe, effective, accessible, timely, coordinated, affordable and appropriate for the individual person. By maximizing the many dimensions of quality, optimal outcomes and satisfaction can be achieved for the client and the overall community served. Continuous quality improvement activities then build upon that established foundation.
In addition to ongoing quality management activities, health and human service organizations face other complex regulatory and accreditation requirements from the Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), the HRSA Bureau of Primary Healthcare (BPHC) and others. Assertive consumers demand secure, convenient and timely access to their personal information. Extensive HIPAA and Meaningful Use provisions touch nearly every system and process connected with service delivery and payment.
While these mandates present opportunities to streamline business processes and achieve a competitive advantage, implementation efforts can be time consuming and disruptive. Envision Consulting provides vital programmatic and information system planning for successful compliance, decision support, clinical quality metric definition and program improvement.
Envision Consulting provides services in the following areas to support quality improvement, patient safety and regulatory compliance activities:
- Comprehensive Quality Management program development
- Risk Management program development
- Compliance planning – gap analysis, remediation planning and ongoing oversight
- Business process evaluation (Lean Six Sigma certified)
- Staff and Executive level compliance education
- Policy and procedure development
- Mock Surveys
- Analytics and reporting requirements definition
- Technology assessment for clinical/administrative reporting and decision support
Customized presentations are also available for healthcare and human service providers, non-profits, corporations and small businesses, public sector agencies, associations, health plans, managed care organizations, clinical technology vendors and other audiences.